Director of Customer Success | Western Region

Location: Los Angeles


We’re looking for a Director of Client Success who has a proven track record of overseeing major accounts.  Preferred background includes SaaS solution, digital, marketing and/or loyalty experience. You will be responsible for owning the success of our partnership with our major clients.


Responsibilities:
  • Build strong relationships at all levels of client organization and serve as executive sponsor to ensure client satisfaction and retention.
  • Provide guidance to clients in defining program goals/objectives, driving program strategies and measuring metrics/ROI.
  • Own direct portfolio of accounts and oversee day-to-day program management including on-boarding, platform implementation/training, customer support and conducting business reviews.
  • Gather and prioritize client feedback on new product feature requests and work directly with Product/Development team to shape company roadmap.
Qualifications:
  • 5-7+ years relevant experience in client management.
  • Experience and familiarity of our products and line of business a plus.
  • BA/BS degree or equivalent.

Apply

The Mamenta Advantage

Helping brands create lasting impressions with consumers in every corner of the globe.

70+

Countries

30+

Marketplaces

50+

Reports

20+

Partners