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GLOBAL REPLY

Sell on hundreds of platforms, communicate on one.

Manage all your customer care and support for any marketplace in one central location.

Never miss a beat in your customer communication again.

Easily manage all your customer interactions in one place. Global Reply consolidates all customer communication in a single location

Quickly find the chats you need, when you need them.

Push communication from Mamenta directly to channels in a click

Manage, sort, archive, and share customer communication with your team.

The world’s largest brands trust Mamenta

"Mamenta has been powering our global marketplaces since 2018."

"Mamenta has been powering our global marketplaces since 2018. Their platform works for any business trying to manage multiple marketplace listings and customer communications across the world from a single user interface."
David Spinato,
VP Global eCommerce

"Mamenta's unique technology enables McAfee to control our digital download process while maintaining consumer privacy"

"Mamenta's unique technology enables McAfee to control our digital download process while maintaining consumer privacy. We have greater continuity in our Brand messaging and advertising across our global digital channels utilizing their system and teams."
John Millis
GM Global Sales.

"With Mamenta, We are able to expand our seller base and introduce significant automation to our integration and operation processes"

"We chose Mamenta as our official technology partner to enable cross-border trade for brands in countries we support who wish to be on Rakuten marketplaces. With Mamenta, We are able to expand our seller base and introduce significant automation to our integration and operation processes."
Darach Ellison
EVP Strategy and Finance

"Mamenta made it easy for Nestle to expand to new global markets."

"Mamenta made it easy for Nestle to expand to new global markets. With the Global Trade Platform, we are able to connect our distributor's inventory and manage our marketplace presence without the need to invest significantly in developing extensive local infrastructure."
Jeff Vandine
Category Manager

"Through this partnership with Mamenta, sellers will be able to connect just as easily to customers in Korea as those in their local market."

"Through this partnership with Mamenta, sellers will be able to connect just as easily to customers in Korea as those in their local market. Cross-border commerce has never been easier. With Mamenta’s impressive network spanning over 70 countries, this is a terrific opportunity for Coupang to onboard top-notch sellers and for our customers to enjoy more of the high quality products and service they have come to expect from Coupang."
Gerald Hoe
Head of Global Marketplaces

“Our partnership with Mamenta has resulted in a highly efficient and scalable digital download solution, which we are proud to offer in the APAC and EMEA regions."

“Our partnership with Mamenta has resulted in a highly efficient and scalable digital download solution, which we are proud to offer in the APAC and EMEA regions. This solution was implemented with a focus on providing a user-friendly experience to buyers on global marketplaces. Mamenta has allowed us to deliver real value to our global customers."
Lukas Jakubonis
Marketplace Manager
Connect with customers

Fast, efficient and helpful communication
keeps your customers happy!

96% of consumers say customer service will keep them loyal to a brand. Bad communication? -  39% of customers will avoid a company for two years.

Email

Answer emails in a shared workspace so your team always knows who they should support next and have the context you need to provide exceptional service.

Chat

Give your agents the tools they need to have meaningful connections with customers.

Support

Route chats from multiple platforms to the right agent, respond from a central help-desk, and provide the support your customers need.

Boost Support Efficiency

Help your support team become even more effecient at solving customer issues using auto-generated performance statistics:

Agent performance and success metrics

Average resolution time

Average response time

Support request timeline maps

Connect with us and see how simple customer communication can be.

Deliver a consistent customer experience around the globe. Track success. Tie support to revenue. All in one place.

REMAIN IN CONTROL

No passport necessary.
Tap into any of our supported global markets and start selling your products today.

600
+
Online Marketplaces
70
+
Countries
75
+
Distribution Centres

Take your brand everywhere

with a single global platform.

LET'S TALK