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Trust Center
Mamenta Data Governance
At Mamenta, we are responsible stewards of customer data. We earn trust through transparency, security, compliance, privacy and performance. We believe that you have the right to know where we store your data, how we manage it and how we use it.
All companies are data companies. The Mamenta platform offers centralized and consistent data protection and governance for your brand globally.
Mamenta Security Culture
Managing customer data responsibly is of the utmost importance. The Mamenta platform has been built as a cloud-native, multi-tenancy platform and runs in cloud services hosted in AWS data centers with built-in redundancy. The entire infrastructure, development and processes take full advantage of cloud functionality. We have implemented policies and procedures, managed by our Information Security Management System (ISMS). The Information Security Officer coordinates and reviews all areas of our ISMS to continuously improve effectiveness and efficiency.
Mamenta Cloud Security
The Mamenta platform is hosted on Amazon Web Services (AWS) and maintains our infrastructure with the highest level of security at all times. Mamenta carries an ISO 27001 certification.
Mamenta Network Security
Traffic is protected by pre-configured WAF, Security Group, or Network Access Control List Rules from our cloud service providers. Mamenta leverages segmentation within the network to provide additional security and reduce risk of pivoting from hackers. All traffic to the Mamenta platform is encrypted based on our ISMS and industry best practices. All communications are only available via HTTPS and are secured by TLS 1.2 or greater. The storage layer (hard disk) is encrypted with AES-256. In addition, the platform is continuously scanned for vulnerabilities and weaknesses.
Mamenta Training and Awareness
Mamenta is dedicated to achieving and maintaining the highest level of trust with our customers. We provide robust security, privacy, and data protection awareness training members as part of the onboarding process and annually thereafter.
Mamenta Privacy Culture
Mamenta is committed to protecting the privacy of your data and your customers' data no matter where your customers are located. We do so by enabling you, our customer, to choose where your primary data is located and providing tools and programs to prevent unauthorized access. We hold ourselves to the highest standards from across the globe making it safe and easy to develop relationships with your customers regardless of where they buy.
Mamenta commitment to data protection & privacy
Applies to the personal information Mamenta collects and uses in connection with your use of its Mamenta Platform including:
- Cookies and similar tracking technologies we may use when providing the products or services.
- Data we collect to improve our products and services and your customer experience.
Addresses the personal information we collect when you:
- Visit, interact with or use any of our websites, social media pages, mobile apps (where linked to the Privacy Notice), online advertisements, marketing communications.
- Visit, interact with or use any of our events, sales.
Addresses how Mamenta uses cookies and similar tracking technologies when you use and interact with our websites and our online properties.
Mamenta Resiliency & Reliability
Our platform is based on microservices architectures. This allows us to leverage built-in scalability, availability and redundancy. Each of our services scale independently which ensures you can meet the demands of global commerce.
Platform Performance Management
We proactively monitor key performance metrics across our services, such as load times and search responsiveness. This allows us to deliver consistent, best-in-class customer experiences.
Business Continuity Management and Disaster Recovery
Mamenta platform is best suited for microservices architecture. Mamenta's Infrastructure as a Service (IaaS) extends your reach into over 600 marketplaces and 70+ countries through our pre-connected multi-channel commerce network. The platform optimizes operations to achieve highest returns while enabling brands to deliver a consistent customer experience across the globe. The IaaS solution is deployed in an AWS cloud environment with built in scalability, availability, and redundancy.
Change Management Process
A change can be requested by the customer via support ticket or suggested internally to improve a component, process, or to resolve a bug. All development of platform and infrastructure is pushed through automated CI/CD pipelines in appropriate development and test environments. Several reviews and approvals are required to further deploy the code to environments through to production.
Critical Third-Party Management
Before new and critical suppliers are onboarded, a verification of the same protection level is carried out and technical and organizational measures are documented. Our most important subcontractors are our cloud service providers. Our cloud service providers are regularly subject to independent verification of their security, privacy and compliance controls, achieving certifications, attestations of compliance or audit reports against standards around the world.
Mamenta Compliance
Mamenta cloud products regularly undergo independent verification of their security, privacy, and compliance controls, achieving certifications, attestations of compliance, or audit reports against standards globally.
Privacy
Mamenta Privacy Culture
"Mamenta made it easy for Nestle to expand to new global markets."
